Refund policy
Digital goods are non-returnable, but we make it right: if a file does not open in your CAD, we fix it or refund it within 14 days.
How to request one
Email support (see /license for the current address) with your Gumroad receipt, or use Gumroad’s own refund request on the purchase page. Refunds are issued via Gumroad.
Or email support@mech-bench.com with your Gumroad receipt — include what went wrong and which CAD package you use.
What is not covered
- Change of mind after the files have been downloaded (Gumroad marks deliveries).
- Requests older than 14 days after purchase.
- Licence keys already used in a commercial product that shipped.
Gumroad acts as merchant of record; its own buyer-protection terms apply alongside this policy. In any conflict, the friendlier resolution wins — we would rather refund than argue.